Last updated:
1. Who is responsible for your data
The controller of personal data on fermentor.me is:
FERMENTOR DOO
Bulevar Pera Ćetkovića 78, 81000 Podgorica, Montenegro
Tax ID (PIB): 03604349 · Registration no.: 5-1182126/002
Email: info@fermentor.me · Phone: +382 69 541 943
For any privacy questions or to exercise your rights, write to us at info@fermentor.me.
2. What data we collect
- Contact form: first name, last name (optional), email address, phone number (optional) and the content of your message.
- Technical data: IP address, browser and device type, time of visit and pages visited. The server records this automatically for security and to keep the site working.
- Cookies and similar technologies: only necessary cookies without your consent (except cookies Google may set through the map on the Contact page); analytics and marketing cookies only if you accept them. See the cookie policy for details.
- Embedded content: the Google map on the Contact page loads from Google when you open that page, so Google may then process your IP address and set its own cookies. The video loads only when you start it yourself or when you accept marketing cookies.
We do not ask for or process special categories of data (such as health data).
3. Why we process data and on what basis
| Purpose | Data | Legal basis |
|---|---|---|
| Replying to your enquiry | contact form data | your consent and steps taken at your request |
| Site security and operation | technical data, necessary cookies | legitimate interest |
| Visit analytics (Google Analytics) | anonymised site usage data | your consent |
| Marketing (Meta Pixel) | visit and interaction data | your consent |
You can withdraw your consent at any time via the Cookie settings link at the bottom of every page or by writing to our email. Withdrawal does not affect the lawfulness of processing before it.
4. How long we keep data
- Contact form messages are kept until we reply and for no longer than 12 months after the last communication.
- Google Analytics keeps analytics data for no longer than 14 months.
- Server logs are kept only as long as needed for site security.
5. Who else has access to the data
We do not sell your data. Access is limited to:
- our hosting and email provider, which maintains the server the site runs on;
- Google (Google Analytics, YouTube) and Meta (Meta Pixel) – only if you have consented to the relevant cookie category or started the video;
- Google (Google Maps) – when you open the Contact page, where the map is embedded.
Google and Meta may process data outside Montenegro, including in the USA, under the safeguards those providers apply (e.g. standard contractual clauses and the EU–US Data Privacy Framework).
6. Your rights
Under data protection law you have the right to:
- request access to your data and a copy of it;
- request correction of inaccurate or completion of incomplete data;
- request erasure of your data or restriction of processing;
- object to processing based on legitimate interest;
- withdraw your consent at any time.
Send your request to info@fermentor.me. We will reply without undue delay and within the statutory deadline.
If you believe your rights have been violated, you can lodge a complaint with the Agency for Personal Data Protection and Free Access to Information (Podgorica, azlp.me).
7. Security
The site uses an encrypted connection (HTTPS). Only authorised people at Fermentor have access to contact form messages.
8. Minors
The site promotes beer and is intended for adults. We do not knowingly collect data from anyone under 18.
9. Changes to this policy
We may update this policy from time to time. The date of the last change is shown at the top of the page.